Return Policy

Our Return Policy

At COSMETICA DEALS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and exchange process. Please review our return policy below for full details.

 

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return:

  • The item must be unopened, unused, and in its original condition.
  • The item must be in its original packaging with all seals, tags, and labels intact.
  • Items that show signs of use, damage, or tampering will not be accepted.
  • Perfumes, cosmetics, and skincare items must remain sealed for hygienic reasons.
  • Items marked as “final sale” are not eligible for return.

To initiate a return, please contact us at support@cosmeticadeals.com with your order number and the reason for your return. Once your return is approved, we will provide instructions on how to proceed.

 

Exchanges

If you would like to exchange your order for a different item, we are happy to assist:

  • Follow the same steps as a return request.
  • Once we receive your returned item, we will process the exchange and ship the replacement item.
  • Exchanges are subject to stock availability.

Please note: opened or used beauty products, customised items, and final sale products cannot be exchanged.

 

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to your original payment method.
  • It may take 5–10 business days for the refund to appear on your bank statement, depending on your bank or payment provider.

Please note:

  • Opened or used beauty products are non-refundable.
  • Original shipping costs are non-refundable.

 

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
  • We strongly recommend using a trackable shipping service to ensure your return reaches us safely.

 

Damaged or Defective Items

If your item arrives damaged, leaking, or defective, please contact us immediately at support@cosmeticadeals.com with your order number and photos of the issue.

We will provide a replacement or refund as quickly as possible.

 

Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened perfumes, cosmetics, or skincare items (due to hygiene regulations).
  • Personalised or customised items.
  • Items marked as “final sale.”
  • Gift cards.

 

Contact Us

If you have any questions regarding our return policy or need assistance with a return, please contact us:

📧 Email: support@cosmeticadeals.com

We are committed to making your shopping experience at COSMETICA DEALS seamless and enjoyable.