Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS (FAQ)

 

ORDERING

How do I place an order at COSMETICA DEALS?

Simply browse our online store, add your favorite products to the cart, and proceed to checkout. Our checkout process is fast, secure, and easy to follow.

Will I receive an invoice for my order?

Yes! After placing your order, you will receive an order confirmation via email. This confirmation also serves as your invoice. Keep this email as a reference, and feel free to contact us if you have any questions regarding your invoice.

Can I change or cancel my order after it has been placed?

If you wish to change or cancel your order, please contact our customer service as soon as possible at support@cosmeticadeals.com. If your order has not yet been shipped, we will do our best to accommodate your request.

 

PAYMENT

What payment methods does COSMETICA DEALS accept?

We accept various secure payment methods, including iDEAL, Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna (Pay Later).

Is my payment secure?

Yes, all transactions are encrypted and processed securely through trusted payment providers.

 

SHIPPING & DELIVERY

How long does delivery take?

  • Netherlands & Belgium → 1–2 business days
  • Europe → 2–5 business days
  • Rest of the World → 3–7 business days

Orders placed before 13:00 CET are shipped the same business day.

Can I track my order?

Yes! Once your order has been shipped, you will receive an email with a tracking number to follow your parcel in real time.

What should I do if my order hasn’t arrived?

If your order does not arrive within the expected timeframe, please contact us at support@cosmeticadeals.com with your order number. We will investigate the issue immediately with our courier partner.

 

RETURNS & EXCHANGES

Can I return a product if I am not satisfied?

Yes, we offer a 14-day return policy. To be eligible for a return:

  • The product must be unopened, unused, and in its original condition.
  • Packaging, seals, and cellophane must remain intact.
  • Items showing signs of use, opened packaging, or damaged boxes will not be accepted.

How do I initiate a return?

Please email us at support@cosmeticadeals.com with your order number and reason for return. Once approved, we will provide you with return instructions.

Do I have to pay for return shipping?

Return shipping costs are the customer’s responsibility, unless the item is defective or we made an error in your order.

When will I receive my refund?

Once we have received and inspected your return, we will issue a refund to your original payment method. Refunds usually take 5–10 business days depending on your bank/payment provider.

Can I exchange a product?

Yes, exchanges are possible as long as the product is in its original sealed condition. Please contact us to arrange this. Exchanges are subject to stock availability.

 

PRODUCTS & AUTHENTICITY

Are your perfumes and cosmetics 100% authentic?

Yes. We only sell original, brand-new, and sealed products from trusted suppliers and authorized distributors. COSMETICA DEALS does not sell fakes, imitations, or copies.

Do you sell testers or sample sizes?

No. We only sell full-size retail products in their original packaging. We do not sell testers, samples, or products without packaging.

What is the shelf life of perfumes and cosmetics?

Most perfumes last 3–5 years unopened when stored correctly. Cosmetics and skincare products also display an expiry date or PAO symbol (Period After Opening) on their packaging. Always store your products in a cool, dry place away from direct sunlight.

Why are your prices lower than in traditional stores?

Because we operate exclusively online and buy in large volumes, we can keep costs low and pass the savings directly to you — without compromising authenticity or quality.

 

GIFTS & PROMOTIONS

Do you offer gift wrapping?

Yes! You can select gift wrapping at checkout for an additional fee.

Can I buy a gift card at COSMETICA DEALS?

Yes, we offer digital gift cards in various amounts. Perfect for birthdays, holidays, or special occasions.

Do you offer discounts for bulk orders?

For large or corporate orders, please contact our team at support@cosmeticadeals.com.

 

OTHER QUESTIONS

What if my question is not listed here?

No worries! Our customer service team is happy to help you personally. Please reach out via support@cosmeticadeals.com.

Where can I find the Terms & Conditions of COSMETICA DEALS?

You can find them here.